FAQs

Yes! We are fully insured and would love to send over a copy of our Certificate of Insurance. If your organization needs to be listed as an additional insured, we would be happy to send it over it over within 48 hours of request. 

The latest time to cancel is 8AM the day before your event. If the order is not cancelled by then, the order needs to be paid in full. 

Yes! We require a $50 nonrefundable deposit for events under $1,000 & 25% of the total rental cost for events over $1,000.

Remaining balances are due the day before the event. We will run the card on file and reach out with any problems.

1. Credit/Debit Card

A 3.5% processing fee applies.

• A deposit is required to reserve your date.

• The remaining balance must be paid by 9:00 AM the day before delivery.

2. Business Check

Accepted only for events held at a place of business.

• A deposit is required to secure your reservation. We cannot hold your date until the check is received.

• To avoid delays, we recommend paying the deposit by card and submitting the check for the remaining balance.

• The final balance is due upon arrival, prior to setup. Items will not be unloaded until payment is provided to the delivery crew.

3. Zelle

• A deposit is required to secure your reservation. 

• The remaining balance must be paid by 9:00 AM the day before delivery.

4. Cash

Exact change only — our crew does not carry change.

• A deposit is required to secure your reservation. We cannot hold your date until payment is received.

• We recommend paying the deposit by card and settling the remaining balance with cash.

• Cash payment is due at delivery, prior to setup. Items will not be unloaded until payment is handed to the delivery crew.

The only payment method accepted for last minute rentals (the day of or day before) will be cash or Zelle. We will not accept credit cards for last minute bookings. 

1. Power must be within 50ft of the setup location. If it is further, you may be risking the inflatable not being as ‘inflated’ as it should be which is a MAJOR safety issue. If power will be past 50ft, please let us know to add a generator onto your invoice for $149 additional.

2. You must provide a water hose of 50ft within 50ft of the water spicket. The further you stretch the water, the slower it will be because there is less water pressure. If you do not have a hose within 50ft, we may add one onto your order for $25.

3. PLEASE do not allow more than two people on a slide at a time. If it is a dual lane slide, two can go down together, and one can go up the stairs at a time. The more weight there is on the slide, the more likelihood it will cave/not be as inflated as it should be.

4. PLEASE do not allow more than 6 people in a standard bounce house at a time. The inflatable may become ‘soft’ and not have enough air in it due to the weight capacity being succeeded.

5. ALWAYS reach out if you have any questions or concerns on any of our units. We are happy to help!

6. NEVER, NEVER, NEVER allow food, drinks, candy, gum, silly string, or any other foreign object in the inflatable.

7. If you have a generator on your order, please plan accordingly around the 6-hour time span it can run. If the generator will be running for over 6-hours, please purchase extra gas through us or have extra gas to spare. There is a red gas indicator on the top of the generator showing how much gas remains.

8. NEVER UNDER ANY CIRCUMSTANCES are you permitted to the  use any sort of soap, baby oil, or other substances to make the slide ‘faster’! Not only is this a safety hazard but it will also damage the inflatable! This is considered INTENTIONAL damage and will be subject to a repair fee. 

The time you enter into your quote is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our routes at 7AM so we will be out sometime between 7AM until your event start time to deliver.

The end time on your event is the time you are guaranteed the unit until. Our latest pickup time is 7PM due to the early darkness and safety of our drivers. If your event ends after 7PM, your unit will be picked up the following morning.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.