Browse our most frequently asked questions list below to learn everything you need to know!

The latest time to cancel is 8AM the day before your event. If the order is not cancelled by then, the order needs to be paid in full. 

If your order needs to be cancelled 2+ days prior to your event, the deposit can be applied to any future rental within 12 months. 

Yes! We require a $50 deposit for events under $1,000 & 25% of the total rental cost for events over $1,000.

Remaining balances are due the day before the event. We will run the card on file and reach out with any problems.

The time you enter into your quote is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our routes at 7AM so we will be out sometime between 7AM until your event start time to deliver.

The end time on your event is the time you are guaranteed the unit until. Our latest pickup time is 8PM due to the early darkness and safety of our drivers. If your event ends after 8PM, your unit will be picked up the following morning.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.